The Impact of E-Management on Continuous Improvement in Saudi Service Organizations

الملخص

The study tried to look at how applying electronic management affects continuous improvement in Saudi service organizations. It focused on five parts: technological infrastructure, leadership and organizational support, human resource competency, transparency and governance, and e-service quality. We used a descriptive-analytical approach with a quantitative angle, and collected data through an online form from a sample of (384) people working in the service sector in the Kingdom. The data were analysed using PLS-SEM. Results showed that all dimensions of electronic management had a statistically significant effect on continuous improvement. Leadership and Organizational Support had the biggest effect (β = 0.298). Next came E-Service Quality (β = 0.263). Then Technological Infrastructure (β = 0.241). After that, Transparency and Governance (β = 0.214). Finally, Human Resource Competency showed the smallest but still significant effect (β = 0.187). In short, the findings suggest that success in continuous improvement depends on the mix of these factors together, not on any single one alone.