Enhancing Private Healthcare in Saudi Arabia: the Integration of Total Quality Management and Leadership Dynamics for Organizational Success

Abstract

The healthcare sector in Saudi Arabia faces unique challenges that affect its operational efficiency and overall effectiveness. This study explores the integration of Total Quality Management (TQM) practices with leadership dynamics within private healthcare settings in Taif, Saudi Arabia. The research employed a quantitative methodology, gathering data from 346 healthcare professionals using structured questionnaires. Analytical tools such as SPSS and SmartPLS were utilized to examine the impact of TQM practices—specifically process management, customer focus, continuous improvement, and employee involvement—on organizational effectiveness, with a particular focus on the moderating role of leadership skills.
The findings revealed that while TQM practices significantly enhance organizational effectiveness, the impact of customer focus was less pronounced compared to other TQM elements. Leadership skills were found to significantly moderate the relationship between TQM practices and organizational effectiveness, especially in the domains of process management and customer focus. This study contributes to the theoretical framework of TQM and leadership in healthcare, providing practical insights for healthcare managers and policymakers in Saudi Arabia.
Recommendations for future research include conducting longitudinal studies to assess the sustainability of TQM practices, exploring regional variations within Saudi Arabia, and examining the integration of technology with TQM practices. This research underscores the importance of strategic leadership in enhancing the effectiveness of TQM implementations in healthcare settings, aiming to support Saudi Arabia’s Vision 2030 healthcare goals