The Impact of Total Quality Management Practices on Effectiveness of Private Health Care Institution in Kingdom of Saudi Arabia (Taif): Moderating Role of Leadership Skills

Abstract

Over the last ten years, the Saudi Arabian healthcare industry has suffered, which has affected its overall output. Along with a host of other reasons and conditions, the Saudi healthcare sector's low efficacy is a result of a lack of continual development. The management of quality has grown in importance within healthcare organizations. The process of total quality management is intricate, particularly in the healthcare industry. It is critical to comprehend how to attain excellence within a healthcare organization's intricate structure and system. The purpose of this study is to offer a framework for putting total quality management into practice in order to improve the efficiency of Saudi Arabia's private healthcare systems. The following four total quality management techniques were applied: customer focus and continuous improvement, and full staff involvement. As a moderator, leadership skills were applied. This study used a quantitative methodology, gathering primary data from the sample through the use of a questionnaire. 346 staff members, physicians, and nurses who worked at Taif, Saudi Arabian healthcare facilities provided data for the study. Smart PLS and SPSS were used in the analysis. The results demonstrated that the quality methods of customer focus and continuous improvement, and full staff involvement significantly increase the efficacy of healthcare organizations