Evaluate the e-banking services on North Africa Bank: Case of Tripoli branch

Abstract

Coping with the latest information communication technology by organizations becomes one of this era aspects. This study aims to study the e-banking services in the North Africa Bank in Libya. The quantitative approach is followed to identify the impact of six assigned factors on the implementation of e-banking in North Africa Bank. Four factors that economic characteristics, human capital, political and regulatory environment, and ICT infrastructure and services have revealed a significant influence on the implementation of the e-banking in the bank. The result of this study paves the fertile ground to make the optimal decisions toward assessing the level of bank readiness.