AN EVALUATION OF E-GOVERNMENT SERVICE USAGE IN THE FEDERAL REPUBLIC OF NIGERIA
Main Article Content
Abstract
Ease of use as well as comprehensiveness associated with a general public agency’s internet site as well as having the capacity along the individual to finalize work on the web are considered the attributes that compose an efficient internet website. Individual limitations to internet based services comprise personal computer knowledge as well as preference for an additional methods of communication. Nonetheless, the pace related to social development as well as end user acceptance related to cost-efficient wireless equipment’s have proven within the speedy usage of latest technologies. For that reason the progressively speedy take-up related to online services supplies a considerable prospect regarding the private and non-private sectors to shift their services as well as products via the internet. Several public organizations are making their internet websites just like extensions from their classic services. This study, consequently, investigates the essentials in addition to quality related to online public services, electronic government (e-government), as well as residents’ endorsement related to online information as well as services as effective as well as dependable. Consumers ought to be as fully satisfied along with their online experiences completing an activity as they would usually be considering visiting an office
Article Details
References
Alshehri, M., & Drew, S. (2010). Challenges of e-government services adoption in Saudi Arabia from an e-ready citizen perspective. World Academy of Science, Engineering and Technology, 29, 5.1.
Al-Shehry, A., Rogerson, S., Fairweather, N. B., & Prior, M. (2006). The motivation for change towards e-government adoption: case studies from Saudi Arabia. Paper presented at the eGovernment Workshop ’06 (eGOV06), Brunel University, West London.
Al-Shehry, A.M. (2008). Transformation towards e-government in Kingdom of Saudi Arabia: technological and organisational perspectives, Ph.D thesis, De Montfort University. Leicester, England.
Alshomrani, S. (2012). A Comparative Study on United Nations E-Government Indicators between Saudi Arabia and USA. Journal of Emerging Trends in Computing and Information Sciences, 3(3), pp. 411-420.
Al-Sobhi, F., Weerakkody, V., & Kamal, M. M. (2010). An exploratory study on the role of intermediaries in delivering public services in Madinah City: Case of Saudi Arabia. Transforming Government: People, Process and Policy, 4(1), 14-36.
Buhl, H. U., & Löffler, M. (2011). The Role of Business and Information Systems Engineering in E-Government. Business & Information Systems Engineering, 3(6), 341-344.
Carter, L., & Belanger, F. (2005). The utilization of e-government services: citizen trust, innovation and acceptance factors. Information Systems Journal, 15(1), 5-25.
Chang, C. C., Chen, C. Y., & Chiang, Y. H. (2011). How to Establish a Scale That Best Fits Your Agenda: The Guidelines to Build a Web Service Quality Scale. International Journal of Electronic Business, 9(4), 346-354.
Chutimaskul, W., Funilkul, S., & Chongsuphajaisiddhi, V. (2008). The quality framework of e-government development. Paper presented at the Proceedings of the 2nd International Conference on Theory and Practice of Electronic Governance.
Gartner (2007). Saudi Arabia e-Gov Progress Assessment Report, Riyadh KSA: Yesser Program.
Gera, R. (2011). Modelling e-service quality and its consequences in India: an SEM approach. Journal of Research in Interactive Marketing, 5(2/3), pp.203 – 225.
Gichoya, D. (2005). Factors affecting the successful implementation of ICT projects in government. The electronic journal of e-government, 3(4), 175-184.
Gupta, B., Dasgupta, S., & Gupta, A. (2008). Adoption of ICT in a government organization in a developing country: An empirical study. The Journal of Strategic Information Systems, 17(2), 140-154.
Kim, M., Kim, J.-H., & Lennon, S. J. (2006). Online service attributes available on apparel retail web sites: an E-S-QUAL approach. Managing Service Quality, 16(1), 51-77.
Kumar, V., Mukerji, B., Butt, I., & Persaud, A. (2007). Factors for successful e-government adoption: a conceptual framework. The electronic journal of e-government, 5(1), 63–76.
Lee, G. G., & Lin, H. F. (2005). Customer perceptions of e-service quality in online shopping. International Journal of Retail & Distribution Management, 33(2), 161-176.
Li, H., & Suomi, R. (2009). A proposed scale for measuring e-service quality. International Journal of u-and e-Service, Science and Technology, 2(1), 1-10.
Parasuraman, A., Zeithaml, V. A., & Malhotra, A. (2005). ES-QUAL: A multiple-item scale for assessing electronic service quality. Journal of Service Research, 7(3), 213-233.
Rokhman, A. (2011). E-Government Adoption in Developing Countries; the Case of Indonesia. Journal of Emerging Trends in Computing and Information Sciences, Volume 2 (No: 5), 228-236.
Rotchanakitumnuai, S. (2008). Measuring e-government service value with the E-GOVSQUAL-RISK model. Business Process Management Journal, 14(5), 724-737.
Shareef, M. A. (2009). An investigation of critical factors of citizen-centric electronic-government adoption Unpublished Academic, Carleton University, Ottawa, Canada.
Turban, E., McLean, E., & Wetherbe, J. (2008). Information technology for management: transforming business in the digital economy (6th ed.). New York: Wiley & Sons.
United Nations Public Administration Program (2010). United Nations e-Government survey 2010. Accessed 31 May 2010 from http://www2.unpan.org/egovkb/global_reports/10report.htm
Wimmer, M., Scholl, H., Grönlund, Å., Andersen, K., Papadomichelaki, X., Magoutas, B., et al. (2006). A Review of Quality Dimensions in e-Government Services. In Electronic Government (Vol. 4084, pp. 128-138): Springer Berlin / Heidelberg.
Yang, Z., Cai, S., Zhou, Z., & Zhou, N. (2005). Development and validation of an instrument to measure user perceived service quality of information presenting web portals. Information & Management, 42(4), 575-589.
Yonazi, J., Sol, H and Albert Boonstra, A. (2010). Exploring Issues Underlying Citizen Adoption of eGovernment Initiatives in Developing Countries: The Case of Tanzania. Electronic Journal of e-Government, 8(2), pp176-188.