Electronic government Services Usage, Adoption and Evaluation: A Review Paper
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Published
Apr 7, 2017
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Abstract
This article provides information about the electronic government services adoption, usage, and evaluations; in addition to that it discusses the technology acceptance model used in the topic area as well as the theoretical framework that are constructed in this field. This paper presented number of relevant authors and there focuses area in both developed and developing nations. Some discoveries were made during this study, this includes the comparison on the e-government services within the US cities and other research are comparison between the selected developed nations. Finally few suggestions were found based on the electronic government services in the Federal Republic of Nigeria in addition to other developing nations.
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Artificial intelligence
References
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[4] Agrawal, A., Sahu, G., Dwivedi, Y., & Weerakkody, V. (2009). Assessing E-Governance Online-Service Quality (EGOSQ). E-government Development and Diffusion: Inhibitors and Facilitators of Digital Democracy, 133-148.
[5] Ajzen, I. (1991). The theory of planned behavior. Organizational behavior and human decision processes, 50(2), 179-211.
[6] Ajzen, I., & Fishbein, M. (1980). Understanding attitudes and predicting social behaviour.
[7] Akhtar Shareef, M., Kumar, V., Kumar, U., & Dwivedi, Y. (2014). Factors affecting citizen adoption of transactional electronic government. Journal of Enterprise Information Management, 27(4), 385-401.
[8] Al-Adawi, Z., Yousafzai, S., & Pallister, J. (2005). Conceptual model of citizen adoption of e-government. Paper presented at the The Second International Conference on Innovations in Information Technology (IIT’05).
[9] Al-Shehry, A., Rogerson, S., Fairweather, N. B., & Prior, M. (2006). The motivations for change towards e-government adoption: Case studies from Saudi Arabia. Paper presented at the eGovernment Workshop.
[10] Al-Shehry, A. M. (2009). Transformation towards e-government in the Kingdom of Saudi Arabia: technological and organisational perspectives.
[11] Al-Sobhi, F., Kamal, M., & Weerakkody, V. (2009). Current state of e-services in Saudi Arabia: the case of intermediaries in facilitating government services in Madinah city.
[12] Al-Sobhi, F., & Weerakkody, V. (2010). The role of intermediaries in facilitating e-government diffusion in Saudi Arabia.
[13] Al-Tourki, T., El-Sofany, H. F., Al-Sadoon, A., & Al-Howimel, H. (2012). E-government in Saudi Arabia: Barriers, Challenges and its Role of Development. E-government, 48(5).
[14] AlAwadhi, S., & Morris, A. (2008). The Use of the UTAUT Model in the Adoption of E-government Services in Kuwait. Paper presented at the Hawaii International Conference on System Sciences, Proceedings of the 41st Annual.
[15] AlAwadhi, S., & Morris, A. (2012). Adoption of e-government services in developing countries: an empirical evaluation Digital Democracy: Concepts, Methodologies, Tools, and Applications, Information Science Reference, Hershey, PA (pp. 121-145).
[16] Albesher, A., & Brooks, L. (2016). Trustworthiness as a Source of Long-Term e-Government Adoption. Paper presented at the Proceedings of the Eighth Saudi Students Conference in the UK.
[17] Aljukhadar, M., & Senecal, S. (2016). The user multifaceted expertise: Divergent effects of the website versus e-commerce expertise. International journal of Information management, 36(3), 322-332.
[18] Alshehri, M., & Drew, S. (2010). Challenges of e-government services adoption in Saudi Arabia from an e-ready citizen perspective. Education, 29(5.1).
[19] Alshehri, M., Drew, S., & AlGhamdi, R. (2013). Analysis of Citizens Acceptance for E-government Services: Applying the UTAUT Model. arXiv preprint arXiv:1304.3157.
[20] Alshomrani, S. (2012). A Comparative Study on United Nations E-Government Indicators Between Saudi Arabia and USA. Journal of Emerging Trends in Computing and Information Sciences, 3(3), 411-420.
[21] Andersen, K. V., & Henriksen, H. Z. (2006). E-government maturity models: Extension of the Layne and Lee model. Government Information Quarterly, 23(2), 236-248.
[22] Azmi, A. A. C., Kamarulzaman, Y., & Hamid, N. H. A. (2012). Perceived Risk and the Adoption of Tax E-Filing. World Applied Sciences Journal, 20(4), 532-539.
[23] Barba-Sánchez, V., Martínez-Ruiz, M. d. P., & Jiménez-Zarco, A. I. (2007). Drivers, benefits and challenges of ICT adoption by small and medium sized enterprises (SMEs): A literature review. Problems and Perspectives in Management, 5(1), 104-115.
[24] Barnes, S. J., & Vidgen, R. T. (2002). An Integrative Approach to the Assessment of E-Commerce Quality. J. Electron. Commerce Res., 3(3), 114-127.
[25] Benbasat, I., & Barki, H. (2007). Quo vadis TAM? Journal of the association for information systems, 8(4), 7.
[26] Borena, B., Belanger, F., & Egigu, D. (2015). Information Privacy Protection Practices in Africa: A Review Through the Lens of Critical Social Theory. Paper presented at the System Sciences (HICSS), 2015 48th Hawaii International Conference on.
[27] Buhl, H. U., & Löffler, M. (2011a). Die Rolle der Wirtschaftsinformatik im E-Government. Wirtschaftsinformatik, 53(6), 327-330.
[28] Buhl, H. U., & Löffler, M. (2011b). The role of business and information systems engineering in E-Government. Business & Information Systems Engineering, 3(6), 341-344.
[29] Bwalya, K. J. (2009). Factors affecting adoption of e-government in Zambia. The electronic journal of information systems in developing countries, 38.
[30] Carter, L., & Bélanger, F. (2005). The utilization of e‐government services: citizen trust, innovation and acceptance factors*. Information systems journal, 15(1), 5-25.
[31] Carter, L., & Weerakkody, V. (2008). E-government adoption: A cultural comparison. Information systems frontiers, 10(4), 473-482.
[32] Chuttur, M. Y. (2009). Overview of the technology acceptance model: Origins, developments and future directions. Working Papers on Information Systems, 9(37), 9-37.
[33] Colesca, S., & Dobrica, L. (2008). Adoption and use of e-government services: the case of Romania. Journal of Applied Research and Technology, 6(03).
[34] Committee, E. C. T. S. P., Employment, E. C. D.-G. f., & E2, E. O. U. (2008). Child Poverty and Well-Being in the EU: current status and way forward: European Commission, Directorate-General for Employment, Social Affairs and Equal Opportunities, Unit E. 2.
[35] Cullen, S. K., Seddon, P., Willcocks, L., & Tohmatsu, D. T. (2001). Information Technology Outsourcing Practices in Australia: A Joint Report Prepared by Deloitte Touche Tohmatsu, The University of Oxford and The University of Melbourne: Deloitte Touche Tohmatsu.
[36] Daniel, M. Electronic government: Understanding factors affecting citizen adoption in Papua New Guinea using the UTAUT.
[37] Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS quarterly, 319-340.
[38] Davis, F. D. (1993). User acceptance of information technology: system characteristics, user perceptions and behavioral impacts.
[39] Davison, A. J., Tatnall, A., & Burgess, S. (2004). Internet technologies and business: Data Pub.
[40] Economic, U. N. D. o. (2010). United Nations E-government Survey 2010: Leveraging E-government at a Time of Financial and Economic Crisis (Vol. 2): United Nations Publications.
[41] Evans, D., & Yen, D. C. (2006). E-Government: Evolving relationship of citizens and government, domestic, and international development. Government Information Quarterly, 23(2), 207-235.
[42] Fan, B., & Jiang, H. (2015). Legislative policies for the dominant tasks of e-government push in the Chinese context. Information Development, 0266666915576586.
[43] Franke, R., Kroenung, J., Born, F., & Eckhardt, A. (2015). Influential Factors for E-Government Success in the Middle East: Case Study Evidence from Saudi Arabia. International Journal of Electronic Government Research (IJEGR), 11(1), 39-62.
[44] Fu, F., Liu, L., & Wang, L. (2008). Empirical analysis of online social networks in the age of Web 2.0. Physica A: Statistical Mechanics and its Applications, 387(2), 675-684.
[45] Gefen, D., Karahanna, E., & Straub, D. W. (2003a). Inexperience and experience with online stores: the importance of TAM and trust. Engineering Management, IEEE Transactions on, 50(3), 307-321.
[46] Gefen, D., Karahanna, E., & Straub, D. W. (2003b). Trust and TAM in online shopping: an integrated model. MIS quarterly, 51-90.
[47] Gichoya, D. (2005). Factors affecting the successful implementation of ICT projects in government. the Electronic Journal of e-government, 3(4), 175-184.
[48] Gupta, B., Dasgupta, S., & Gupta, A. (2008). Adoption of ICT in a government organization in a developing country: An empirical study. The Journal of Strategic Information Systems, 17(2), 140-154.
[49] Hartwick, J., & Barki, H. (1994). Explaining the role of user participation in information system use. Management science, 40(4), 440-465.
[50] Hernon, P. (1998). Government on the web: A comparison between the United States and New Zealand. Government Information Quarterly, 15(4), 419-443.
[51] Irani, Z., Kamal, M., Al-Sobhi, F., Weerakkody, V., & Mustafa Kamal, M. (2010). An exploratory study on the role of intermediaries in delivering public services in Madinah City: Case of Saudi Arabia. Transforming Government: People, Process and Policy, 4(1), 14-36.
[52] Jaeger, P. T., Bertot, J. C., & Shilton, K. (2012). Information policy and social media: Framing government—citizen web 2.0 interactions Web 2.0 Technologies and Democratic Governance (pp. 11-25): Springer.
[53] Jaeger, P. T., & Thompson, K. M. (2003). E-government around the world: Lessons, challenges, and future directions. Government Information Quarterly, 20(4), 389-394.
[54] Kaylor, C., Deshazo, R., & Van Eck, D. (2001). The essence of e-governance is" The enhanced value for stakeholders through transformation" Gauging e-government: A report on implementing services among American cities. Government Information Quarterly, 18, 293-307.
[55] Kim, M., Kim, J.-H., & Lennon, S. J. (2006). Online service attributes available on apparel retail web sites: an ES-QUAL approach. Managing Service Quality: An International Journal, 16(1), 51-77.
[56] Koh, C. E., Prybutok, V. R., & Zhang, X. (2008). Measuring e-government readiness. Information & management, 45(8), 540-546.
[57] Kumar, V., Mukerji, B., Butt, I., & Persaud, A. (2007). Factors for successful e-government adoption: a conceptual framework. the Electronic Journal of e-government, 5(1), 63-76.
[58] Layne, K., & Lee, J. (2001). Developing fully functional E-government: A four stage model. Government Information Quarterly, 18(2), 122-136.
[59] Leach, M., Hennessy, M., & Fishbein, M. (2001). Perception of Easy–Difficult: Attitude or Self‐Efficacy? Journal of applied social psychology, 31(1), 1-20.
[60] Lee, G.-G., & Lin, H.-F. (2005). Customer perceptions of e-service quality in online shopping. International Journal of Retail & Distribution Management, 33(2), 161-176.
[61] Lee, S. W., & Lai, P. H. (2015). Value Assessment in E-Government and M-Government. Digital Solutions for Contemporary Democracy and Government, 252.
[62] Martins, L. L., & Kellermanns, F. W. (2004). A model of business school students' acceptance of a web-based course management system. Academy of Management Learning & Education, 3(1), 7-26.
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